Dell Services & Warranty Details
| Services Website: www.dell.com/servicecontracts | ||
| Dell Service Centre Contacts: | ||
| Countries | Basic | Prosupport |
| Bahrain | 8000 4303 | 8000 4303 |
| Jordan | 1 8800 0000 / 8885785446 | 1 8800 0000 / 8885785442 |
| Kuwait | +965 2 225 7006 | +965 2 225 7008 |
| Oman | +968 24567922 | +968 24568533 |
| Qatar | +97440119399 | +97440119217 |
| Saudi Arabia | 8008443743 | 8008443751 |
| UAE | 80004413889 | 80004413745 |
| Features | Basic Warranty | Prosupport Warranty |
| Call center location | Regional variations | In region |
| Service technician | Script-based troubleshooting | Advanced technician |
| Hours of operation – phone | Local business hours, excluding weekends & national holidays | 7x24x365 |
| No-cost technician dispatch of Customer Self Replaceable parts (CSR) | For Optional Self Replaceable Parts (OCSR). All other parts are upon customer request only and a fee will be charged | Technician dispatched per customer request on all part replacements |
| Onsite parts/labor response time | Next Business Day Onsite Service; 8-5; no holidays |
Next Business Day Onsite Service, with additional 2hr, 4hr, 8hr options available |
| Software troubleshooting | Not available | Includes Dell OEM on select Support Products and for Covered Software Products4 |
| SATA hard drive coverage | One year maximum | One year minimum |
| Remote troubleshooting | Not available | Dell Technician assistance provided, when available and with Customer consent, to connect directly over a secure Internet connection. |
| Getting-started assistance | Not available | Included on common/Dell OEM end-user applications4 |